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Cabins & Gonz Terms & Conditions

Cabins & Gonz Terms & Conditions

The following terms and conditions of sale apply to the supply of goods or services by Cabins & Gonz Cakes of 161 Glebe point Rd, Glebe NSW to you, including all transactions for the purchase of products through this website. All transactions are made in Australian Dollars (AUD) and for clients in NSW only. We do not export overseas.

Due to the size of our business, we are not registered for GST and do not charge GST on our products.

PRODUCT DESCRIPTION:Images displayed on this website are for illustrative purposes only. Actual color specifications for a product may vary depending on your personal computer settings and though every attempt is made to duplicate cake designs, a degree of difference is to be expected in each creation.

STOCK AVAILABILITY:If due to unforeseen circumstances a product is "out of stock" when we process your order, we will contact you to discuss revised delivery times, product or refund options.
PRICING & DELIVERY CHARGES:The purchase price for the products will be at our selling price on the date of our receipt of the order, less any applicable discounts in effect at that time. We will not be responsible for errors in pricing that appear on this website. In the event of a pricing error you will be contacted immediately.

A delivery fee is charged for all orders based on Post Codes. As a rule, the following charges apply with a more accurate delivery fee calculated when checking out. For confirmation of your deliver fee please reach out to Cabins & Gonz Cakes on 0410-593-858.

  • “Sari Sari” Store Pickups                  $  5.00
  • Glebe Kitchen Pickups                      $  5.00
  • CBD/Inner West                                  $14.95
  • Eastern Suburbs                                  $19.95~$24.95
  • Northshore                                           $14.95
  • Northern Beaches                              $19.95~$24.95
  • Western Suburbs                                $19.95~$24.95

ORDERS AND DELIVERY SCHEDULE:If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

All orders received before 12PM in most cases will be delivered the following day unless stated otherwise. Delivery times will be made as close as possible to your requested time and are typically from 6AM to 8PM Monday to Saturday.

Public Holidays may affect this schedule and as such it is recommended to reach out to Cabins & Gonz Cakes to make specific delivery arrangements. Designer & one-off creations need longer lead-times with a recommended 2 weeks’ notice required.  

Urgent orders may be possible outside of these published lead-times but we ask that you reach out to the Chef on 0410-593-858 to discuss requirements.

 

REFUND & RETURNS POLICY:If for any reason you are not satisfied with your purchase we will offer either a full or partial refund dependent on the issue. Please call the Chef directly on 0410-593-858 within 24hrs of receiving the delivery so that we can resolve any issues at hand in a timely fashion.

This refund policy does not apply to goods which have been worn, used or damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.

All products must be returned in their original condition with the collection of returns being done by Cabins & Gonz Cakes at an appropriate time for both parties.

COMMUNICATIONS: Cabins & Gonz Cakes uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at[email protected].

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Cabins & Gonz Cakes may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.  Cabins & Gonz Cakes does not share any information with third parties for any unknown or unrelated uses.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

CABINS & GONZ PRIVACY POLICY: Cabins & Gonz Cakes regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Cabins & Gonz Cakes users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should contact Sales on 0410-593-858

To use the Cabins & Gonz Cakes website, we may require information from you to provide the best service possible. All correspondence may also be collected and stored, particularly regarding sales, support and accounts, including Email.

Any information collected by Cabins & Gonz Cakes is collected via correspondence from you or your company. This may be via the telephone, Email, mail or directly through our website.  

Details collected from Cabins & Gonz Cakes customer’s is required to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded to provide service references, and to assist in our staff development.  If you have any questions about security on our Website, you can email us at [email protected]

If you’re personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at [email protected]

CABINS & GONZ CAKES SECURITY POLICY: Cabins & Gonz Cakes uses the PayPal Payment Gateway for its online credit card transactions. PayPal processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site use the PayPal gateway are secured payments with payments being fully automated with an immediate response.

Your complete credit card number cannot be viewed by Cabins & Gonz Cakes or any outside party as we simply pass them on to be processed by our payment gateway provider, PayPal.  We never permanently store complete Credit Card details and we follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

For more information about PayPal and online credit card payments, please visit www.paypal.com.

LINKS: Links on the Cabins & Gonz Cakes site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name ofwww.cgcakes.com.au

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently.

If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

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